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FOI 13042022-1 – Reviews (Appeals) concerning the handling and outcome of police complaints

Question

  1. Who is responsible for dealing with reviews concerning complaints against police. Please provide the name/position of the responsible person(s).
  1. What experience/training have those received tasked with dealing with reviews so that they are able to assess what is reasonable and proportionate in an investigation into complaints of police misconduct which may also include criminal allegations.

 

Answer

  1. Who is responsible for dealing with reviews concerning complaints against police. Please provide the name/position of the responsible person(s).

 

Details of who is responsible for dealing with reviews concerning complaints against police can be found on our website at:

https://www.northantspfcc.org.uk/scheme-of-delegation-relating-to-complaints/

  1. What experience/training have those received tasked with dealing with reviews so that they are able to assess what is reasonable and proportionate in an investigation into complaints of police misconduct which may also include criminal allegations.

 

The Director responsible for the OPFCC Customer Service team is a former Chief Superintendent who had over thirty years of experience serving with Northamptonshire Police. In addition to this, the manager of the Customer Service team led a project team who worked with the force from August 2017 to plan the implementation of the new OPFCC police complaints process which was introduced on the 1st of February 2020. All members of the OPFCC Customer Service team undertake the PSD Investigators Course which is run by Sancus Solutions.