Information
FOI 23052022-1 – Complaints officers replacing their names with numbers in correspondence
Question
Since we have been dealing with the PCC, it has been brought to our attention that the customer service team have replaced their surname with numbers similar to civilian staff within Northamptonshire police. Please provide a copy of any document,communications etc such as minutes of meetings as to the reason for this recent change including any relevant policy/procedure for customer services staff using a number as an alternative to a name.
Answer
I have attached a copy of the OPFCC Customer Service Team Anonymisation Policy which will also be published on our website. This policy was introduced on the 8th April 2022.
OPFCC Customer Service Team Anonymisation Policy April 2022 final
