Information
FOI 23022022-1 – Complaints Information
Question
Police officers are advising citizens to call 101 or the Professional Standards Department and others are being informed to make the initial complaint to your office (police and crime commissioner).
- Please provide information as to the correct procedure in Northamptonshire and who deals with the initial complaint.
- What should happen if a complaint is made directly to the following persons:
a) member of police staff
b) police officer
c) 101
d) Online via the police website
d) The Professional Standards department
e) The OPFCC
Answer
I am writing to advise you that, following a search of our paper and electronic records, I have established that some of the information you requested is held by the Office of the Northamptonshire Police, Fire and Crime Commissioner.
It is important to understand that The Office of the Northamptonshire Police, Fire and Crime Commissioner (OPFCC) and Northamptonshire Police are two separate legal entities. Information regarding operational policing matters is the responsibility of Northamptonshire Police, therefore the OPFCC does not hold some of the information you have requested. Northamptonshire Police’s Information Unit may hold some of the information you are seeking. If you have not already done so, then you may wish to write to their Freedom of Information and Data Protection Team, Information Unit, Force Headquarters, Wootton Hall, Northampton, NN4 0JQ / freedomofinformation@northants.pnn.police.uk
- Please provide information as to the correct procedure in Northamptonshire and who deals with the initial complaint.
Details regarding how the OPFCC handles it process in relation to complaints it receives in relation to Northamptonshire Police are published on our website and can be found at:
https://northantspfcc.org.uk/complaints-against-police-fire-and-crime-commissioner-staff/
An explanatory leaflet which sets out the complaints process can also be downloaded from our website at:
- What should happen if a complaint is made directly to the following persons:
a) member of police staff
b) police officer
c) 101
d) Online via the police website
d) The Professional Standards department
e) The OPFCC
Information relating to how Northamptonshire Police handle complaints which have been submitted directly to them is not held by the Office of the Northamptonshire Police, Fire and Crime Commissioner. Details of how the OPFCC handle complaints can be found on our complaints page which can be found at:
https://northantspfcc.org.uk/complaints-against-police-fire-and-crime-commissioner-staff/
If you are dissatisfied with the handling of your request, you have the right to ask for an internal review. Internal review requests should be submitted within two months of the date of receipt of the response to your original letter and should be addressed to: Nicci Marzec, Monitoring Officer, Office of the Northamptonshire Police, Fire and Crime Commissioner, Darby House, Darby Close, Park Farm Industrial Estate, Wellingborough. NN8 6GS. Please remember to quote the reference number above in any future communications.
Please remember to quote the reference number above in any future communications. If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
