National Priorities for Policing
The National Priorities for Policing are specified by the Government in the National Crime and Policing Measures. The aim of the national measures is to complement existing local priorities set out in the his current Police, Fire and Crime Plan.
The key national policing priorities are:
Reduce murder and other homicide
Reduce serious violence
Disrupt drugs supply and county lines
Reduce neighbourhood crime
Improve victim satisfaction with a focus on victims of domestic abuse
Tackle cyber crime
The Police and Crime Commissioner is required to provide a statement on the contribution of Northamptonshire Police to achieving improvements against these national priorities. This statement is available here: Policing Performance in Northamptonshire
As Police, Fire and Crime Commissioner for Northamptonshire I have elected to adopt additional responsibilities in relation to the police complaints process. These include the receipt and initial handling of all complaints against the force. To help you understand how we deal with complaints, you may find the questions below useful:
Northamptonshire’s quarterly and annually performance data can be found here –
How Northamptonshire Police measure satisfaction?
How do Northamptonshire Police deal with progress updates on implementing relevant recommendations made by the Independent Office for Police Complaint (IOPC) and/or Her Majesty’s Inspectorate of Constabulary, Fire and Rescue Services (HMICFRS) in relation to complaints handling, or where recommendations were not accepted an explanation as to why and how the PFCC hold the Chief Constable to account?
How Northamptonshire Police respond to trends or themes identified through complaints.
How Northamptonshire Police monitor and improve performance in timeliness of complaints handling
How does Northamptonshire Police deal with the number of written communications issued by the force under regulation 13 where complaints are over 12 months old.
What quality assurance mechanisms are in place to monitor and improve the quality of its responses to complaints?
Details of the arrangements that the PFCC has in place to hold the CC to account for complaints handling.
Role of the PCC in respect of his complaints handling functions
In February 2020, the OPFCC took on the role of dealing with reviews in relation to the outcome of police complaints. This process focuses on the original complaint to determine if it was handled in a reasonable and proportionate manner, it does not reinvestigate the complaint. The Office of the Police, Fire and Crime Commissioner has a formal scheme of delegation and has appointed the Director of Delivery to make decisions on his behalf in relation to reviews. Within two days of receiving the application for a review, we acknowledge the correspondence and inform complainants when they can expect to hear about the review and what will happen next. We aim to complete the review process within 28 days, however the complainant can expect to be updated at least every 28 days.
What quality assurance mechanisms the PCC has established to ensure that review decisions are sound and in line with the requirements of the complaints legislation and IOPC statutory guidance?
How does the PFCC ensure that the initial handling of complaints is conducted in a timely manner?
Upon receipt of a complaint, the OPFCC aims to log the complaint and make initial contact with the complainant within 2 working days. According to the latest IOPC data, that target is currently being achieved. The PFCC believes that by providing initial contact as soon as possible, complaints are more likely to be resolved to the complainants satisfaction.